IT MANAGEMENT

“At present, the life and success of a company, as well as business processes, highly depend on its IT services. When information is not readily available to employees or authorized suppliers/customers, any daily working activity becomes frustrating and the entire business is negatively affected. When it comes to resolving performance problems of corporate IT systems, consultancy services becomes fundamental to ensure efficient user experiences.”

Enrico Ronchetti

R&D Director

INFORMATION SYSTEMS

APPLICATION MANAGEMENT

Operational management requires time and a high level of detailed technical expertise. If the company applications are installed on-premise, the internal IT division have to bear this activity. To facilitate and improve the daily tasks of your IT staff, there are several solutions designed to automate the management of infrastructures and applications. These solutions combine effectiveness and efficiency, limiting the operational maintenance costs, while simultaneously improving the performance of your IT systems.

APPLICATION MONITORING eRACK - eAGREE

Monitoring the usage of applications and the infrastructural resources on which they depend.

This is an indispensable tool for checking the correct functioning of your applications and databases.
When alert thresholds are exceeded, this tool will inform you in real time via email and SMS. 

Data about the health status of the entire application and infrastructural stack are stored in a CMDB database. Historicized events and logs are correlated making it possible to identify the causes of service interruptions or poor performance. Periodic reports on the state of the IT systems allow an objective verification of the Service Level Agreement (SLA) agreed between the IT staff and the users.

Specific predictive algorithms provide capacity planning reports, to inform you about when certain IT resources will expire.

AUTOMATIC CONTROLS eREACT

Automatic controls for Application Performance Management. Nothing is better than a machine which can control other machines, be they hardware or software, hence applications. When attention thresholds, linked to single application events, are exceeded the control machines act automatically to restore the correct operational state of of the IT systems. The performance of information systems and their service continuity is managed and optimized during the whole 24 hours.

LBL APPLICATION BALANCERS

Application balancers operate by understanding the dynamics of each specific application and differentiating between them.


The data crossing them feeds a useful information base for:


• improving its functioning;
• distinguishing test and production environments;
• analyzing the performance of applications displayed on the Internet;
• big data analysis;
• predictive security;
• automated CMDB systems.

PERFORMANCE

INFORMATION SYSTEMS ARE A MERGE OF SOFTWARE AND HARDWARE

The current strongly fragmented specialization of the IT market tends to separate the supply of architectural and application components and the corresponding technical skills.

This may result in a unsatisfying outcome for the perceived final result.

 
To build an efficient IT architecture, our experts follow an engineered path that is divided into these macro-phases:
• assessment of application and architecture components
• monitoring over time of the objective parameters of the overall system
• problem diagnosis by identifying individual or multiple “bottlenecks”
our consultancy service leads to the restoration of optimal performances.


The level of interdisciplinary knowledge is fundamental and valuable, as is the experience of “management in operation” of complex application platforms such as ERP and eCommerce websites.
The stage of performance tuning involves all application and infrastructural layers:
• SQL queries contained in the application
• database and storage configuration
• how to use the virtualization layer
• sizing of front-ends, application servers, Database servers.

ARCHITECTURE

EVERY APPLICATION HAS ITS SPECIFIC ARCHITECTURE

Following a top-down logic when designing a corporate IT system is a prerequisite for final success.

The design process starts from the choice of the application and its knowledge in terms of product features.

The vision of the expected life cycle and its dynamics also influence the choices.

The certifications in the market data bases, the experience in networking projects, the deep knowledge in the most suitable architectures for each application lead to the consultancy of the “360-degree” infrastructure.

Company Information Systems require continuous operational activities to ensure:
service continuity, performance and security.